AI concierge platform HeyGuest has partnered with OpenTable, one of the world’s leading restaurant reservation platforms, to help restaurants automate guest communications and capture more bookings.
The integration connects HeyGuest directly with OpenTable’s reservation platform, giving its AI concierge access to live availability and enabling guests to book, amend or cancel reservations instantly.
The partnership comes at a time when hospitality businesses are under increasing pressure to balance rising operating costs with growing guest expectations. For many operators, that pressure is greatest during peak service, when teams are focused on the guests in front of them while new enquiries continue to come in. At precisely the times restaurants are generating the most revenue, they are also at the greatest risk of missing new business.
Whether a guest wants to reserve a table, enquire about a celebration, amend an existing booking or check opening times, HeyGuest can manage the interaction quickly and consistently, helping operators turn more enquiries into confirmed bookings without adding pressure to busy teams.
Rather than operating separate AI tools across different communication channels, HeyGuest uses a single AI ‘brain’ to connect conversations across voice, webchat, email and social messaging. Context can carry from one channel to another, giving the AI a more complete understanding of each guest interaction and creating a more joined-up experience.
Built specifically for hospitality, HeyGuest works alongside OpenTable to connect those conversations with live reservation functionality. Restaurants can continue using their existing reservation platform while HeyGuest manages interactions consistently across channels, helping teams deliver a more seamless guest experience.
Available to all restaurants using OpenTable, the integration makes HeyGuest’s AI concierge technology accessible to more than 70,000 restaurants, bars, wineries and hospitality venues worldwide. OpenTable helps restaurants fill more than 2 billion seats every year, and together the two platforms can help enable operators to convert more guest enquiries into confirmed reservations through conversational AI.
David Charlton, Managing Director of HeyGuest, said: “Restaurants are managing more guest interactions across more channels than ever, often at the busiest points in service. Every enquiry represents an opportunity, but teams can’t always respond immediately while managing the demands of a busy service.
“Guests don’t think in channels – they simply expect a quick, convenient response wherever they choose to get in touch. By bringing OpenTable’s reservation technology together with our AI concierge, we can help restaurants manage those conversations and turn more enquiries into confirmed bookings, without adding pressure to already busy teams.
“OpenTable is trusted by hospitality businesses around the world, making it a natural partner for HeyGuest. The integration means operators can embrace conversational AI while continuing to use the reservation platform they already know and trust, helping them capture more booking opportunities while delivering the fast, seamless experience today’s guests expect.”
HeyGuest builds on more than a decade of hospitality technology expertise from iovox, the company behind the platform. Founded in the UK in 2007, iovox has supported automated restaurant bookings and guest communications for hospitality businesses for over ten years, facilitating more than £1 billion in dining revenue in the UK. Drawing on that experience, HeyGuest combines conversational AI with proven hospitality expertise to help operators manage guest communications across voice, webchat, email and social messaging through a single, unified platform.
For more information about HeyGuest, visit here.
