Sustainability and Technology Roundtable concludes, it’s all about the customer journey

By Denis Sheehan, Publisher, H&C News: Sustainability and Technology, it’s all about the customer journey.

H&C News’ Sustainability and Technology roundtable in association with NOUMI took place at Coworth Park in April, bringing a group of industry leaders together to discuss how technology is aiding businesses across the hospitality industry be more sustainable.

The discussions were centred around the first unveiling of the NOUMI^TM Digital Receipts Solution – comprising the NOUMI^TM Customer APP and the latest NOUMI^TM Digital Receipt ‘at counter’ EPOS device.

The NOUMI App product development concept was shared with delegates, how it removes the need for thermal paper receipts totally, or as an option for customers that also want to be more sustainable.

Paper receipts becoming an option was a topic that prompted much conversation, with consensus around the table that this would see most customers opt for digital, following the adoption lifecycle of other technologies similarly.

One thing everyone agreed on was the need for all in hospitality to do everything possible to make hospitality more sustainable. The imperative was: “It’s all about the customer journey.”

Feed back from delegates can be seen in the video below.

Following the launch of the NOUMI^TM Digital Receipt Solution, the NOUMI^TM Early Adopters Programme (NEAP) has now been launched. NEAP provides interested businesses with a proof-of-concept programme within your own IT systems at no cost from NOUMI^TM, and 50% Discount on your First Year Subscription if you choose to go forward with the NOUMI^TM Digital Receipt Solution. Details are here.