Luxury Family Hotels has announced an exclusive partnership with Umbrella Training to train 15 members of its senior staff working across the five hotels in its group.
The employees, all newly promoted into supervisory and team leader roles, will undergo a comprehensive apprenticeship development programme, devised specifically for the hotel brand and its team members.
The programmes, due to start in September, will enable Luxury Family Hotels’ employees to develop their leadership and management skills.
Learners will participate in socially-distanced face-to-face training, as well as online workshops and coaching with Umbrella trainers.
Modules will include transformational and empathetic leadership, emotional intelligence, strategic problem solving, and clinical cleanliness.
Luxury Family Hotels was established in 1989 and properties include Fowey Hall Hotel in Cornwall, Moonfleet Manor in Dorset, The Ickworth in Suffolk, Woolley Grange Hotel in Bradford-on-Avon and New Park Manor in the New Forest.
Simon Maguire, managing director, Luxury Family Hotels, said: “The hospitality industry is facing a challenging time as it comes out of lockdown and training is often the one thing that gets side-lined when budgets are being cut.
“At Luxury Family Hotels, we believe training is really important and even more so now. Having well-trained staff results in satisfied guests which is paramount to us.
“We also recognise the value of investing in our staff’s professional development both for them and also for the business, ensuring its continued growth.”
Jo Simovic, COO, Umbrella Training, said: “We are delighted to partner with Luxury Family Hotels.
“Given the challenges the industry is currently facing, we are encouraged and pleased to see progressive businesses continuing to invest in meaningful programmes to support their people development strategies.
“This isn’t just a fundamental part of succession planning for the short-term, but it will also enable businesses and brands to develop sustainable business models for the future.
“From a personal perspective, I am delighted to work with Simon Maguire again; he was on a leadership apprenticeship programme I ran more than 15 years ago so I’m pleased to be able to work with him, this time in his capacity as an experienced industry leader.”
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