Mandarin Oriental, Las Vegas is excited to announce the appointment of Pepper, the humanoid robot, as hotel Technical Ambassador. The newest team member will primarily be based in the Sky Lobby located on the 23rd floor, greeting guests, and complementing hotel services through engaging and playful entertainment.
More than a lobby fixture, Pepper is completely integrated into the hotel team, and acts as a colleague. Endearing and surprising, with large expressive eyes and lifelike movements and gestures, the four-foot (1.2-metre) tall Pepper can discern a guest’s gender, approximate age and mood. Interacting in natural and intuitive ways, Pepper provides personalized communication by detecting facial, body and voice cues. It can provide answers to property-specific questions, give directions, tell stories, dance and even pose for a selfie. Pepper adds a whole new layer of exceptional and friendly service to the hotel’s triple five star status. In a city dominated by the latest and greatest, Pepper is the newest attraction and enhancement in the Entertainment Capital of the World.
Committed to exceeding guests’ expectations through exceptional levels of hospitality, while maintaining its position as an innovative leader in the hotel industry, Mandarin Oriental, Las Vegas consistently seeks new opportunities to enhance the guest experience. Pepper exemplifies this pledge, combining innovation with welcoming, personalized service.