The Institute of Hospitality’s hotel is again running a programme of seminars at this year’s World Travel Market, 5-8 November 2012 at ExCeL, London: listen to expert opinion from the high-calibre panellists, and then use the opportunity to ask questions during the interactive Q&A sessions.
The Institute of Hospitality is pleased to be working closely with Reed Exhibitions, the organiser of WTM the leading global event for the travel and tourism industry, to deliver a series of must-attend sessions for the international hotel community.
Investment & Finance
6 November, 11.00-12.00, South Gallery, Rooms 23/24
What initiatives should investors and owners be undertaking now to stay ahead of the game? Get the full global picture from an impressive line-up of operators and advisors:
- Laurence Geller CBE FIH, Chief Executive Officer, Strategic Hotels & Resorts
- Sir David Michels FIH, Chairman of Michels and Taylor and President of the Institute of Hospitality
- Patrick Fitzgibbon, Senior Vice President of Development, Hilton Worldwide
- Russell Kett FIH, Managing Director, HVS – London Office
- Arthur De Haast FIH, Chairman, Jones Lang La Salle Hotels
Risk Management
6 November, 12.30-13.30, South Gallery, Rooms 23/24
From terrorism to cyber-crime, in an ever complex world of global challenges, which are the best strategies for hotels to adopt to mitigate risk?
- Dr Alexandros Paraskevas, Senior Lecturer in Strategic Risk Management, Oxford Brookes University
- Paul Moxness, Vice President Safety & Security, Carlson Rezidor Hotel Group
- Tim Wright, Partner, Kingston Smith
- Philippe Rossiter FIH, Chief Executive, Institute of Hospitality
- Bill Fairweather, Chair, Institute of Hotel Security Management
- Joy Przeczk, Vice President Risk & Information Management, American Express
Customer Service
7 November, 11.00-12.00, South Gallery Room 21
When ‘good’ is no longer good enough, how can hotels win the war for customer loyalty? Is there even such a thing as customer loyalty anymore?
- Sean Valentine MIH, Managing Director, Aspire Group
- Ann Corrigan FIH, Managing Director, Hospitality Assured
- Bulent Osman, Managing Director, The App Garden
- More participants to be confirmed ….
Hotel Design
7 November, 14.00-15.00, South Gallery, Room 21
Are hotels now over engineered? Does the customer have a voice in hotel design? Is there a demand for simplicity? Are sustainable hotels affordable?
- Dexter Moren, Director, Dextor Moren Associates
- Vanessa Brady, President, Society of British Interior Design
- Liam Lambert FIH, Chief Operations Officer, Corinthia Hotels
- Michael Flaxman FIH, Former Chief Operating Officer Americas, Accor
- John Firrell MIH, Managing Director, Considerate Hoteliers
Marketing in 2020
7 November, 12.30-13.30, South Gallery, Room 21
Do the traditional models of marketing still hold sway? How will hotels need to evolve their marketing strategies to satisfy business goals over the remainder of the decade?
- Jeffrey Epstein, Founder/Publisher, Best Loved Hotels
- Brian Reeves, Chief Executive Officer, Avvio
- Cho Wong, Chief Executive, Supranational Hotels
- Paul West MIH, Managing Director, Ignite Hospitality Consultants
To register for free entry to WTM click here