The surge that Hilton Worldwide has seen this year in its iPhone application downloads and mobile room bookings surprises even Chuck Sullivan, the company's senior vice president of global online services. "It's interesting how quickly consumers have adopted the use of mobile phones to make and change hotel reservations," Sullivan told Barbara De Lollis from USA TODAY … [Read more...]
Archives for October 2010
James May from Top Gear to Top Beer
Fuller’s London Pride launches New Ad Campaign with Top Gear’s James May Fuller, Smith and Turner today announced the launch of a new advertising campaign for the UK’s No 1 premium ale London Pride featuring new brand ambassador James May. The Top Gear presenter will take to British TV screens in a series of two 20 second and two ten second adverts. Filmed in landmark … [Read more...]
Food Standards, Lords debate ways to improve nutrition
The role of regulation in the food chain and of food standards in improving nutrition will be debated in the House of Lords on Thursday 7 October. Lord Whitty (Labour), a former Minister at the Department for Environment, Food and Rural Affairs, will open the debate. Other Members scheduled to speaker include: Baroness Finlay of Llandaff (Crossbench), a specialist in … [Read more...]
Plug’n’play as demonstrated by hotel staff
This amusing 35 second video shows how simple it can be to plug into the world of interactive IPTV on your existing hotel network (Ethernet or Coax), without any set-top box or extra cabling. Save yourself costly refurbishments and system installs with ConnectedHotel TV from Swisscom.. Connectedhotel.tv The Lesson from Swisscom Hospitality Services on Vimeo. For more … [Read more...]
Government spending cuts impact on hospitality and catering sector
As this month’s spending review gets closer, so the rumours grow of the government bodies and advisory groups that are under threat of abolition, consolidation or privatisation. Inevitably, some of these organisations impact upon the hospitality and catering sector, and their removal could have consequences for your business... Austerity and the drive for efficiency and … [Read more...]
Jockey Club races away at inaugural Catering Awards
Jockey Club Catering (JCC), the joint venture between Jockey Club Racecourses (JCR) and Compass Group UK & Ireland, has collected three awards, the highest tally of any racecourse caterer, at the inaugural Piper Heidsieck Champagne-sponsored National Racecourse Catering Awards at Goodwood Racecourse on Wednesday 22 September 2010. The inaugural awards proved to be an … [Read more...]
Hospitality sector triumphs in customer service
October 4th marks the start of National Customer Service Week and customer experience auditors The Mystery Dining Company asked 317 individuals their thoughts on what makes great customer service. Unprompted 1 in 5 individuals named either John Lewis Partnership or Waitrose as the company that immediately came to mind when thinking about someone who provides excellent … [Read more...]
Christie + Co markets historic hotels
Acting on behalf of Tim Dolder & Trevor Binyon of RSM Tenon Recovery, Joint Administrators of J K R S Limited, Christie + Co is marketing the Links Country Park Hotel & Golf Club in Cromer, Norfolk and the Peveril of the Peak Hotel near Ashbourne, Derbyshire. The Links Country Park Hotel is a substantial 49-bedroom hotel and golf course, set in approximately 35 acres … [Read more...]
2010 Equality Act takes effect
Most provisions of the 2010 Equality Act took effect on 1 October, making the law simpler by combining nine pieces of legislation under one Act. If you haven’t yet considered how this affects you and your business – then you should! Check below for the Acts covered, and for further sources of information. The Act is intended to make it easier for organisations to comply with … [Read more...]
The Chesterfield Mayfair Awarded ‘Best in Class’ 2010
Red Carnation, the luxury collection of thirteen five and four star family-run boutique hotels, is delighted to announce The Chesterfield Mayfair was awarded an Inspectors' Choice Award 2010/2011 by the AA at last night's 18th annual AA Hospitality Awards ceremony in London. The AA has been inspecting and rewarding hotels since 1908, operating the UK's leading accommodation … [Read more...]
Local authority outsourcing to grow
The news is that Suffolk County Council plans to cut up to 30 per cent from its £1.1 billion annual budget over the next three years – by outsourcing most of its services. How this will be achieved, and with what results both in terms of savings and quality of services, remains to be seen. But it’s important to recognise the consequences of local authorities taking this … [Read more...]