Have you ever wondered how your hotel would run if the communication of your teams were instant? If your maintenance team knew what is in need of repair after just 10 seconds from being damaged? Or if your housekeeping staff knew which guest just checked out? Imagine how this would translate to the satisfaction of your guests, your employees and, of course, your internal efficiency? Impossible? Not for Hoist Group.
Hoist Group has developed and produced a game-changing tool called Serviator.
“It is an all-in-one housekeeping and maintenance tool that communicates with the hotels’ PMS system and connects front office, housekeeping, maintenance and management – says Anders Granholm, Serviator Product Manager – The system streamlines the hotel operations and eliminates communication errors previously made due to manual handling of guest and service requests.”
What are the key features of Serviator?
- Serviator automates daily housekeeping activities. Allows the management teams to assign task sheets and distribute rooms to the housekeepers, maintenance and other teams in a few minutes and send/receive status updates and messages throughout the day.
- Serviator improves the room turnaround time and reduces the waiting time for guests
- Serviator provides individual users and departments with instant updates on for example room status, maintenance tasks, cleaning in progress, valet parking, minibar usage and linen stock control.
- Serviator provides management with financial and operational reports
- Serviator can be set to different languages allowing individual users to receive messages and tasks in chosen language
Serviator can be used by all hoteliers. From small to big properties, everywhere where efficient work procedures, maximum productivity, attention to detail and guest satisfaction has the greatest importance. It is compatible with both Apple and Android users.
The implementation of the system has been proven very successful with our clients since the launch in 2008. Currently over 140 properties and 22,000 rooms, use Serviator to improve and support their daily operations.
Would you like to see Serviator live? Simply visit Independent Hotel Show at Kensington Olympia in London on 18th and 19th October and head to stand 229. Hoist Group Team will be glad to welcome you and explain how this futuristic app will revolutionise your hotel.
About Hoist Group
Hoist Group is the complete hospitality partner for hotels, health care institutions and public operations. With more than 20 years of proven hospitality experience, Hoist Group is the market leader in innovative High Speed Internet Access, Conference services, TV & Content solutions, PMS and back-office software as well as other guest-facing amenities. Many hotel chains, flagship independent hotels and public hospitals have entrusted their IT to Hoist Group. HQ is in Sweden and the company has offices in a total of 18 countries in the EMEA region and the US. Hoist Group has annual sales of around 150 MEUR and employs about 650 people.
Learn more about the company here
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