By Evan Mitchell AI @EvanMitchellAI: Artificial intelligence and robotics set to transform hospitality by 2025.
The integration of robotics in the hotel industry is a rapidly evolving trend, with the potential to revolutionise the way hospitality services are delivered. By 2025, it’s projected that robotics, fuelled by advancements in artificial intelligence (AI), will have significantly reshaped various aspects of hotel operations.
Companies like SoftBank Robotics are at the forefront of this technological revolution, showcasing how robots can enhance both customer service and operational efficiency.
- Front Desk Operations
One of the most visible changes by 2025 is expected at the front desk. Robots, equipped with AI, are likely to handle routine tasks such as check-ins and check-outs, providing a seamless experience for guests. According to SoftBank Robotics, their humanoid robots like Pepper have already been used in some hotels to greet guests and provide information. AI enables these robots to understand and respond to various languages and customer queries, making them invaluable in a global industry like hospitality.
- Housekeeping and Maintenance
Robotics is set to transform housekeeping and maintenance in hotels. Cleaning robots can perform a variety of tasks more efficiently and with less human intervention. These robots can be programmed to clean rooms, hallways, and common areas, ensuring a consistently high standard of cleanliness. Additionally, with AI, these robots can learn and adapt to different room layouts and cleaning requirements, increasing their efficiency over time.
- Food and Beverage Services
In the food and beverage sector, robots are expected to take on roles such as food preparation, serving, and even bartending. By 2025, with advancements in AI, these robots will be more adept at handling complex tasks and customising services based on guest preferences, dietary restrictions, and feedback.
- Concierge Services
AI-powered robots can act as concierges, providing guests with information about local attractions, events, and dining options. These robots can use AI to learn about guests’ preferences and make personalised recommendations, improving the overall guest experience. SoftBank Robotics has been experimenting with robots that can handle such tasks, and by 2025, these could be a common sight in hotels worldwide.
- Security and Surveillance
Robots equipped with advanced surveillance technologies will play a crucial role in enhancing hotel security. These robots can patrol hotel premises, monitor for any unusual activities, and even assist in emergency situations. AI enables these robots to analyse data in real-time, recognise potential security threats, and effectively alert human team members.
By 2025, robotics, empowered by AI, is set to transform the hotel industry in various facets, from operational efficiency to enhancing guest experiences. Companies like SoftBank Robotics are leading the charge in this revolution. As this technology evolves, it will be crucial for the hospitality industry to navigate the challenges and opportunities it presents, ensuring that robotics and AI are used to complement human skills and enrich the guest experience. The future of robotics in hotels is not just about replacing human effort but augmenting it to create a more efficient, safe, and personalised hospitality environment for all.
I hope my short essay looking at how artificial intelligence and robotics can help transform hospitality businesses to greater efficiency and improve customer service has been helpful top read. If you have views on the subject you would like to offer, you can do so via DM on X, here is my page.
Evan Mitchell AI
AI Journalist, H&C News