When purchasing a cooking appliance from Rational, customers already receive a wide range of free services. The manufacturer has now expanded this range of services. For a fixed monthly fee, the new Rational Service Packages offer users additional services to ensure a high level of operational reliability and as such significant cost savings.
What has long been the norm in cars is often a point for savings in the hospitality industry – regular appliance servicing. Like the brake pads become worn with continuous use of the car, the gaskets or the air filters in a combi-oven also need to be inspected and replaced where necessary. Preventive appliance maintenance helps you get the most of the units and extend their lifetime.
In that respect, Rational would like to support its customers even better and is therefore offering a new range of services, the Rational Service Packages. For a fixed monthly fee, the customer is entitled to all the services of the selected package. There are three different packages on offer to suit various requirements. The more hours the cooking unit is in use, the higher the maintenance requirement is and as such also the integrated services in the package. The premium package also includes the replacement of parts subject to heavy wear and repairs, and includes a Service Hotline available 24/7. Over 1,000 certified Service Partners work for Rational around the world and not only provide comprehensive support on site, but also advise customers on which Service Package is the right one for their establishment. “Our Service Partners are highly trained, regularly audited and very familiar with the servicing process,” explains Hans-Werner Albrecht, Managing Director of Rational Technical Services GmbH.
The cooking appliance specialist would like all customers to get the maximum benefit from their partnership with Rational right from the start and throughout the product service life. “We have already received positive feedback on the new Service Packages from the catering sector,” says Mr Albrecht. “Operators mainly appreciate that the maintenance costs can be planned and are inclusive, and that appliance downtime is reduced to a minimum.”
For more information, please contact the Rational UK Service Department on 01582 480388 and we can put you in touch with your local Rational Service partner who will be able to advise and offer you the service package of your choice.
RATIONAL is the leading provider in hot food preparation equipment and, with the SelfCookingCenter and VarioCookingCenter, the company delivers all a commercial kitchen’s thermal cooking requirements.
Together, the two appliances offer the best cooking solutions.
For information and brochures, or to come to a free SelfCookingCenter Live or VarioCookingCenter Live demonstration, call +44 (0)1582 480388, freephone 0800 389 2944 or visit
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