Lancaster London is the latest business to gain the Hospitality Assured accreditation which demonstrates great customer service and excellent business standards, and is created and awarded by the Institute of Hospitality.
Stephen Kyjak-Lane FIH, the General Manager of the hotel was delighted by this new award:
“This accreditation truly demonstrates that our hotel’s vision ‘We Always Care’ really does run through the entire hotel, from our front line colleagues to our managers.”
Ann Corrigan FIH, Managing Director of Hospitality Assured, said:
“Achieving HA accreditation means looking at one’s operation from the customer’s perspective. It is a significant achievement which involves the full participation of staff at all levels. We would like to thank all Lancaster London employees who participated for their courtesy and enthusiastic co-operation in portraying all the activities of the hotel.”
The towering 18-storey Lancaster London is renowned for its panoramic views over Hyde Park and London’s famous skyline. It has 416 elegant guestrooms and some of the largest banqueting spaces in Europe, which can host up to 3,000 guests. The award-winning Island Grill and Nipa Thai restaurants serve delectable cuisine in beautifully designed settings.
Lancaster London is one of the most environmentally friendly hotels in the capital, and currently holds accolades such as “AA Eco Hotel of the Year 2012”, Considerate Hoteliers “Considerate Hotel of the Year 2012” and the 2012 Gold Star Award from the Green Tourism Business Scheme. Island Grill was also awarded the top Three Star rating by the Sustainable Restaurant Association.
Is the quality standard for business and service excellence. It is owned and operated by the Institute of Hospitality. The HA process encourages businesses to look at their operation from the customer’s perspective and see where improvements can be made. There are nine steps to achieving accreditation which cover key areas of business planning and service delivery.
The Hospitality Assured standard is currently used by more than 2,000 establishments representing 50,000 employees. The versatility of the HA framework means that it has been adopted as the customer service benchmarking tool of choice by a wide range of organisations, including hospitals, care homes, hotels, leisure venues, local authorities, conference centres, private members clubs and tourism and transport facilities.
For more information on Hospitality Assured click here
The Institute of Hospitality is the professional body for individual managers and aspiring managers working and studying in the hospitality, leisure and tourism industry. It has been the industry’s leading network for more than 70 years. The Institute promotes the highest professional standards of management and education and its membership spans more than 100 countries worldwide.
For more information on The Institute of Hospitality click here