Accor has unveiled its Carbon Optimizer for professional customers: this new tool will allow meeting and seminar organizers to know, manage and reduce their events’ carbon footprint. As a leading player in the meetings and seminars industry, Accor has venues in roughly 2,000 hotels, and its research (see below) clearly demonstrates the importance of sustainable issues to its customers.
The Carbon Optimizer is interactive and designed to be user-friendly, and combines a comprehensive set of variables, including the number of participants, the number of nights they plan to stay, how long the seminar will last, how big the meeting rooms are and the energy mix in the host country*. It also factors in food services: the type of food and whether meals are buffets or table-served.
In consequence, Accor’s method is completely original: the calculators on the market often only measure emissions from production processes, and energy consumption to power hotel equipment. Accor, however, includes indirect emissions associated with organizing seminars: waste treatment, paper and, especially, food – a substantial source of carbon emissions.
The result: customers will be able to choose menus based on their carbon footprint, and adopt more responsible choices.
Accor intends to introduce the Carbon Optimizer by the end of 2012, so that all its sales teams will be able to use it to help their customers organize their seminars.
The Carbon Optimizer was developed by Accor to meet its professional customer expectations. The guest survey that the Group ran in six countries and published in June 2011 revealed that 84% of business customers are sensitive to sustainable development – compared to 76% of all customers. Business customers are also more aware of large business firms’ responsibilities and 57% of them say that they take sustainable development into account when they choose a hotel – compared to 51% of the total. The environmental footprint report published by the Group in December 2011 provided all the necessary databases to build this Carbon Optimizer.
Ludovic Dupont, Accor Vice President Travel Agencies – Meetings & Events, adds:
“Sustainable development is an opportunity for our customers and a decisive competitive advantage for our brands, in every country. I am convinced that our commitment creates the sort of perception that nurtures customer trust and loyalty to Accor.”
The Carbon Optimizer is one step towards achieving the goals in PLANET 21, the new sustainable development program that Accor launched in April 2012.
Sophie Flak, Accor Executive Vice President for Academies and Sustainable Development, explains:
“The ambition of PLANET 21 is to involve more of our customers in our continuous-improvement drive on the sustainable development front. The Carbon Optimizer, an innovative tool packed with completely new calculation variables, is a step in that direction. It will allow us to work with our professional customers on sustainable offers for meetings and seminars in our hotels.”