We are pleased to welcome a guest editor for ‘Friday Fun’ this week, Paul Imre. The video Paul has chosen serves as a great lesson in customer service and at the same time is very funny.
How often when visiting a website does it not navigate or function in an intuitive and helpful fashion, too often most will say. So on that note over to our Friday Fun guest editor, Paul Imre.
Those of us in our 40s and 50s grew up with the customer is king model. The customer is always right. If there are problems, sort it out and then work out the cost implications.
There is a stat isn’t there? One unhappy client will tell 8 others right? So why is it that some organisations carry out customer service murder every day? Call centres, automated phone answering systems and some websites come to mind immediately.
Take a look at this video, it’s a bit geeky but as web users most of the analogies will impact.. Oh where is the next Steve Jobs to keep things simple!
Click the video screen below to view
On a very serious note if you find any aspects of using the H and C News website non user friendly we would really like to hear your thoughts and how you think we could improve things.
Call Denis Sheehan, Publisher Hand C News on 07596 742380 or drop an email with your ideas.
- Our guest editor Paul Imre runs a web design, build and maintenance company that H and C News has worked with as one of our valued supplier’s for over 5 years. Paul Imre’s company can be seen here