Reservations Manager – Luxury 5 star hotel, central London – Salary £30K plus bonus
- The role and responsibilities include
To support the Yield Manager in yield management, through the Reservations Department adherence to selling strategies and yield management techniques as directed.
To deputise for the Yield Manager in their absence in carrying out key tasks.
In conjunction with the Yield Manager help develop and maintain the Hotel’s relationship with our GDS Provider.
To be responsible for maintaining and developing knowledge of our competitors to make sure we uphold our competitive edge in the market place.
To manage the Development and Training of the reservation team.
To assist in all rate loading on GDS and PMS systems in a timely and accurate manner.
To supervise the groups and events team as required to ensure a timely service, optimum guest satisfaction and to maximise revenues.
To be responsible for all departmental administrations duties as required.
To monitor and charge on a daily basis all non arrivals and late cancellations.
To ensure timely processing of commission statements.
To ensure that the departmental and inter departmental Training plan is implemented for all new starters in Res and FOH and that the schedule is adhered to re follow up refresher training.
To carry out other Revenue Department tasks and activities as necessary and to positively contribute to the overall performance of the Sales Department
To ensure that the Reservations Office is staffed/open during scheduled opening hours of Monday – Friday, 8am – 8pm / Saturdays 9am- 5.30pm and if necessary cover any shortfalls.
To carry out HOD duties as directed.
Please apply direct to paul@pjsearch.com