The UK-wide cleaning and maintenance provider has announced that its ISO 9001, 14001 and 4500 certifications have been renewed after the tri-annual re-certification audit.
Companies must be reassessed and recertified every three years in line with the UKAS ISO scheme’s requirements.
Meeting ISO standards has always been hugely important to the leadership team at TWO, as achieving ISO status proves to clients, suppliers, and colleagues that the company is following best practices and that its inner workings meet global competitive standards. The team achieved all three major standards several years ago; 9001 relates to quality management, 14001 provides a framework for environmental management systems, and 45001 is used to manage occupational health and safety risks.
Re-certification proves that staff have not only been using best-in-class systems in continually meeting customers’ needs and requirements, but also seeking new ways to improve their internal processes and work practices to benefit everyone who comes into contact with the business and improve the firm’s performance.
One such initiative is the recent introduction of a new integrated manual that all employees follow to the letter when reaching out to new prospects, onboarding new clients, and arranging cleaning, maintenance, or equipment supply projects. Having this kind of management system ‘how to’ guide as a reference point for all staff has streamlined TWO’s operations and ensured that all clients receive the same stellar experience, regardless of the nature of their enquiry.
For TWO, becoming ISO certified is far more than a vanity project. It’s a clear marker to the wider industry that its people are managing their systems and their workloads competently and diligently – and it helps garner a sense of trust in the company and everything it stands for.
Managing Director Barry Osborn said: “Well done to the team for navigating the reassessment process and working hard to ensure we continue to meet strict ISO standards. We wouldn’t be without this certification, as it pushes us to be better and do better.”
TWO Services is also a CHAS accredited contractor and SafeContractor approved.
Getting a quote from TWO Services couldn’t be easier. Speak to our team for more information on our nationwide commercial kitchen cleaning and maintenance services. All our work is carried out in accordance with the European, Food Safety & Hygiene (England) Regulations and COSHH. And we’re accredited to BS EN ISO 9001:2015, BS EN ISO 14001: 2015 and ISO 45001: 2007 standards. You can call us on 0800 22 44 33 or visit www.two-services.com.