New legislation has come into force across the UK, ensuring more transparency around the distribution of tips in the UK. These changes will require employers to pass all tips, gratuities, and service charges on to workers, without deductions, a landmark moment for those working in hospitality and other service industries. A business spearheading a fairer tipping … [Read more...]
Love Drinks Strikes Matcha Deal
Following the successful launch of the unique La Tomato and La Yuzu Japanese liqueurs, Love Drinks has now completed the triad with the much-anticipated roll out of La Matcha Liqueur. Produced in Tokyo by distinguished sake and shochu producer, Godo Shusei Co, the ‘La’ liqueur brand is widely respected throughout Japanese mixology and was developed and launched specifically … [Read more...]
The Christmas Success Guide
As the weather cools and the Christmas business heats up, at Merlin Consultancy we want to do what we can to support our clients and colleagues in the industry. We are conscious of the pressure on leaders at all levels, and particularly those who may be relatively new in the position, or for whom this is their first Christmas in hospitality management. We are acutely … [Read more...]
Meiko to unveil lifetime training initiative at HRC 2025
Meiko is unveiling its sustainable lifetime training initiative for caterers, plus there is a new potwasher, extra-large dishwasher and value options at HRC 2025. Meiko provides its customers with training support for the lifetime of their dishwasher. This commitment ensures our customers' dishwashing teams have the knowledge needed to run their machines sustainably. “For … [Read more...]
Another ‘An Evening With’ Work of Art Expected After CRG Announce 2024 Venue and Host
Star of stage and screen Rob Brydon MBE has been announced as the host of the Country Range Group’s much-anticipated annual ‘An Evening With’ celebration, which will take place on Thursday 12th December at FRAMELESS, the ultimate immersive art experience in Marble Arch, London. The award-winning actor, writer and producer’s television credits include Gavin & … [Read more...]
How to make a delicious Classic English Rose Mocktail
The recipe below is part of a series we are working on with H&C News, where we’ll explore how to make some delicious non-alcoholic classic cocktails that will impress your guests and satisfy your taste buds. We started the series with the classic Negroni, or NoGroni, followed with a refreshing and sophisticated non-alcoholic version of the classic Aperol cocktail. Next was … [Read more...]
Hospitality’s class action against Visa and Mastercard set out simply
Often what looks complicated can be simply explained in a couple of minutes by someone that understands the components of the proposition, and a voice that communicates balanced perspective. Step in Daisy Fillbrook. If your hospitality business takes commercial card payments from Visa and Mastercard for your services, you could be in for a substantial compensation payment. You … [Read more...]
THE MERCHANT CLASS ACTION AGAINST MASTERCARD AND VISA
An original and unique claim for damages from the unlawful charging of all commercial card MIFs to businesses across the economy. Including all hospitality and catering businesses, restaurants, hotels, caterers, pubs, bars, cafes, every single one of them. Unlike other individual claims before the courts, this claim covers all UK businesses (as well as certain non-UK … [Read more...]
From bar to cocktail can, Mirror Margarita expands its offering
This November, to time with the Christmas festivities, the award-winning drinks phenomenon Mirror Margarita is launching its signature clear cocktail in a can format. Capitalising on the enormous trend for single-serve canned cocktails, the newest addition to the MM range offers the same elevated drinking experience in a more convenient and accessible format. Agave … [Read more...]
Tech-enabled cash service launches to boost hospitality sector cash flow
The UK’s largest independent payments broker Accept Cards has today launched an innovative cash payments solution to respond to hospitality sector demand for instant, affordable cash deposits which underpin cash flow stability. Accept Cash will utilise Smart Safe technology so that businesses can deposit into a smart safe and settle to their bank account the same … [Read more...]
Restaurants are adapting reservation strategies to match changing dining out trends
New study from Quandoo for Restaurants reveals insights into diner behaviour Restaurants that ask customers for credit card details when booking a table have seen a decrease in no-shows. However, guest turnout is higher when these are not requested (despite no-shows), as more people book. Diners are over 28% more likely to make a reservation when there isn’t a credit card … [Read more...]
Square Kiosk Launches in the UK
A self-service ordering solution built for restaurant businesses Square have unveiled Square Kiosk, a fully integrated software, hardware, and payments solution, designed to help cut wait times, make service faster and free up staff. Aimed at fast-moving and fast-growing restaurants, this brand new self-service ordering system offers a complete solution to empower diners and … [Read more...]
TWO Services partners with the Craft Guild of Chefs
TWO Services is proud to announce a new business partnership with the Craft Guild of Chefs. As the UK’s leading chef association, the Craft Guild of Chefs is committed to encouraging and engaging food professionals from all corners of the hospitality and foodservice industries, with a particular focus on providing support to the younger generation. Originally established in … [Read more...]
Best practice advice for hospitality businesses following new Employment Allocation of Tips Act law
The Employment Allocation of Tips Act – mandating that staff must be given 100% of tips, gratuities and service charges from customers – came into force on 1 October 2024. In addition, businesses must craft a specific tipping policy, and workers have a new right to request a copy of their tipping record. In addition, the government has also recently issued … [Read more...]
Research reveals consumer demands on UK food outlets to improve packaging
Research released by retail and catering consumables provider, CCS McLays reveals GB consumer expectations of delivery food quality and mounting pressure on food outlets for change - the majority of Brits (86%) believe it is a food outlet’s responsibility to protect their delivery food from being tampered with, and 49% are calling for tamper-evident packaging. The findings … [Read more...]
