Jamaica Inn has announced the appointment of Owen S. Henry Jr. as Hotel Manager.
In his new role, Henry will oversee the resort’s day-to-day operations and guest experience initiatives.
He will report to Kyle Mais, who was recently promoted to Managing Director and shareholder of Jamaica Inn.
With more than two decades of experience across Jamaica’s luxury and all-inclusive hospitality sector, Henry brings operational leadership, team development and service excellence experience to the Ocho Rios property.
His appointment marks a new chapter for Jamaica Inn as the resort continues to build on its reputation for understated luxury, personalised service and Caribbean hospitality.
“We are thrilled to welcome Owen to Jamaica Inn,” said Kyle Mais, Managing Director and shareholder of Jamaica Inn.
“He brings an exceptional depth of operational expertise and a collaborative leadership style that aligns seamlessly with our values and vision for the future.
“His experience across some of Jamaica’s leading resorts will further strengthen the guest experience and support the continued evolution of the property.”
Throughout his career, Henry has held senior leadership positions with Grand Palladium Resorts, Bahia Luxury Resorts, Sandy Haven Resorts, Royalton Resorts and Sandals Royal Caribbean.
His expertise spans resort operations, including rooms division, food and beverage, guest services, quality assurance, human resources, training and development, and health and safety.
Recognised for his disciplined and people-focused management approach, Henry has consistently contributed to strengthening operational performance and elevating guest satisfaction.
Among his notable accomplishments, he helped elevate Grand Lido Negril from 69th to the number one ranked hotel in Negril on TripAdvisor.
He also led Hideaway at Royalton Negril to a top-five ranking in the Caribbean and contributed to a 35% improvement in P&L performance at Sandy Haven Resorts.
“I am honored to join Jamaica Inn, a property that holds such a distinguished place within Caribbean hospitality,” said Henry.
“Jamaica Inn’s legacy is rooted in exceptional service and genuine warmth, and I look forward to working alongside the remarkable team to continue delivering unforgettable experiences for guests from around the world.”
Henry’s leadership background includes executive operational oversight, budgeting and forecasting, stakeholder engagement, cross-functional team leadership, and supporting successful resort openings and repositionings.
He holds a Bachelor of Technology in Environmental Management from the College of Agriculture, Science and Education, with studies in Human Resource Management and Business Process and Economics.
He also holds an Associate of Science in Agricultural Science, alongside several professional certifications in hospitality and operational management.
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