By Angela Green
Hotel News is sponsored by Guestline
Les Patterson recently marked thirty years of outstanding service looking after guests during their stay with the Rutland Hall Hotel.
Les’ journey at Rutland Hall began in 1992 when he was 28 years old, joining as part of an outsourced security team. He wanted a role that would keep him active, so in 1993 he started as a porter marking the beginning of a remarkable career that has so far spanned three decades. His initial responsibilities included setting up conferences and weddings, providing first aid, and serving as a fire marshal.
Over the years, Les’ dedication and leadership led to his promotion to Head Porter, where he successfully managed the day and night teams of porters, ensuring quality control and operational leadership.
He orchestrates seamless setups for conferences and function rooms, collaborating closely with the events team. His role also encompasses diverse responsibilities, from audio and visual setup to resetting rooms from one event to the next – all of which are meticulously planned to meet guest requirements. His dedication also extends beyond logistics, taking on the valued role of ‘duty manager’, where he safeguards the resort and its guests, taking particular interest in fire safety measures such as call point testing and fire extinguisher servicing.
Prior to his tenure at Rutland Hall, Les had a distinguished career in the RAF regiment, serving for nine years in airfield security. Reflecting on his previous experiences, he said: “We were like the marines of the Royal Navy – the best part of those experiences were the opportunities of teamwork and camaraderie. It has developed a regimental working style within me and has made me fluid to change. I’ve become a very adaptable and quick-responding character, which I have taken with me throughout my time as a porter.”
Looking back on his extraordinary journey, Les said: “It doesn’t feel like it has been 30 years, the time has passed so quickly. It’s as if the years are getting shorter! The camaraderie and spirit among my colleagues have made it a pleasure. Embracing the dynamic nature of the business keeps me engaged and enthusiastic and I’m incredibly proud to have completed three decades of dedicated service and be a part of the hotel’s recent award successes.”
Offering advice to aspiring porters, Les said: “The role offers a diverse range of experiences and challenges within the hotel and resort environment. Each day presents an opportunity to meet new people and contribute to memorable guest experiences.”
Joanne White, Managing Director of Rutland Hall Hotel, praised the outstanding contributions of her colleague saying: “Les’ dedication, warmth, and incredible 30 years of service have left an indelible mark on our establishment.
“His outgoing personality and sense of fun always keeps the team on its toes, whilst his commitment to excellence has enriched the guest experience and inspired our team. We are truly grateful for his unwavering loyalty and congratulate him on this remarkable milestone.”
Hotel News is sponsored by Guestline
