By Angela Green, Content Executive, H&C News: Pubs Code Adjudicator launches latest Tied Tenants Survey.
The Pubs Code Adjudicator has launched its biggest ever Annual Tied Tenants Survey, calling on tied publicans to take part in the survey and share their experience as a Tied Tenant.
The survey of tied tenants of six pub-owning companies, Admiral, Greene King, Marston’s, Punch Pubs, Star Pubs & Bars, and Stonegate will be carried out by independent research company, Ipsos between 10th January and the middle of March, and will cover four key themes.
- Awareness of Pubs Code rights and where tenants get information and support.
- Relationship between tenants and their Business Development Managers and Code Compliance Officers.
- Experience of tenant contact with the PCA and the PCA’s communications, including the PCA website.
- Experience of new tenants, including the value of the information received and use of the sustainable business plan.
Fiona Dickie, Pubs Code Adjudicator, said: “The Pubs Code exists to restore balance in the relationship between tied pub tenants and pub-owning companies so that it works better, and so that those tenants’ businesses can thrive, and the Annual Tied Tenants Survey is the best way to truly understand how tenants feel about a variety of issues. By doubling the number of respondents, this year’s research will give us statistically relevant data which will allow us to paint the most accurate picture yet of that relationship.” Dickie added: “We understand how busy tenants are, but we would be hugely grateful for their time if they are contacted by Ipsos about completing this important survey. All results are anonymous and the research is completely independent.”
Tenants will once again have the opportunity to feedback on support from their pub company.
They will also be able to say how their pub company has been applying the Pubs Code and what their experience has been, and share their experience of the PCA service and communications.
The PCA will publish the findings from the survey, and its response, as soon as possible after the survey closes.