Yumpingo, the guest experience management platform for hospitality, has been selected by The Restaurant Group’s Leisure division, to drive optimal guest experiences throughout its Frankie and Benny’s, Chiquito, Coast to Coast, Est, Filling Station, and Firejacks brands.
After a successful pilot in April, TRG’s Leisure division progressed its partnership with Yumpingo across all of its 126 sites. The move has fortified the group’s position as leaders in hospitality and innovation by leveraging the untapped intelligence of brand performance to optimise the guest experience.
TRG’s Leisure division teams now receive over 2,000 live reviews per venue, per month, with Yumpingo’s proprietary one-minute review process. The review is easily incorporated into any in-store and digital customer journey to collect a greater volume of insights that accurately define how operations are performing against guest expectations.
“Yumpingo offers a solution to keep our frontline teams focused on the areas of improvement that will have the greatest impact. Receiving that level of insight with Yumpingo’s Smart Actions has already proven to drive action where it matters most,” said Jon Knight, managing director of leisure and concessions business.
Yumpingo’s newly released Smart Actions, the prescriptive analytics component within the platform, builds a weekly game plan for GMs that helps them address critical guest feedback impacting the customer experience. With this addition, GMs can confidently control the course of the week by working with the right teams on the right tasks that will drive the greatest impact.
Gary Goodman, CEO and Founder of Yumpingo, commented, “It’s important to the entire team at Yumpingo that we understand new market challenges and priorities and adapt our solutions around that. The Smart Actions component of Yumpingo could not have come at a more critical time in the industry as restaurateurs face staffing and supply chain shortages. We are grateful to work with TRG’s Leisure division and provide their team with a new wave of insights that can change the course of how any operational function performs.”
For more information, please visit: www.yumpingo.com
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Hospitality & Catering News: Restaurant Group leverages Yumpingo to optimise guest experience. – 28 September 2021 – Restaurant Group leverages Yumpingo to optimise guest experience.
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