Riviera Travel for more than 30 years has provided high quality escorted tours and river cruises, and is now the largest operator in the UK.
From its roots in organising simple coach trips to Paris, the business evolved to become Britain’s largest overseas escorted tour operator with a turnover in excess of £100 million, operating across four Continents.
During the pandemic, a review of the business looked at ways to lower cost without impacting customer experience. Banking costs were examined and reduced substantially by working with specialists.
We spoke with Chief Financial Officer, David Whatley for insight to the processes and outcomes. Whatley explained: “We contacted Bank Brokers, having heard of their successes in supporting peers in the travel and hospitality sector, to independently review, improve and future-proof our payment service provider panel.
“From the very start, their team has been extremely helpful, agile and always on-hand, and we are delighted with the outcome they managed to help us achieve. To have a world-class team of payment professionals in your corner, representing your best interests and guiding you through every aspect of the process is highly reassuring – especially during these uncertain times when banks are unpredictable.
“Bank Brokers understand the importance of balancing all the ingredients of a fair merchant services deal: price, risk, collateral, settlement, conversion rates and customer service.
“I’d highly recommend Bank Brokers to any of our peers seeking similar technical payments support during these challenging times.”
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