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Carluccio’s adds depth to customer experience through senior team appoinments

January 14, 2019

Antonio Carluccio’s 80th Birthday Celebrations in York

Carluccio’s announces two new appointments as it continues to strengthen its senior management team to support the brand’s ‘Fresca’ transformation programme. Bruce Craig, previously Head of IT Operations at The Restaurant Group has started in the newly created role of IT Director, responsible for leveraging technology to enhance the customer experience and improve processes.

In addition, Carluccio’s have recruited Marco Barletta as Operations Manager from Fulham Shore’s Franco Manco. Prior to that, he held operational positions at Jackson &  Rye and Strada. Barletta will lead the delivery of the operational elements of the Fresca restaurant investment programme.

Mark Jones, CEO, Carluccio’s said of the move: “2019 is set to be a transformational year for Carluccio’s as we redevelop the business and enhance the offering through our £10m Fresca rollout. Our senior team is integral to its success and I am incredibly excited to be working with some real talent to drive the brand forward”.

Carluccio’s recently brought in Graham Ford, from Bill’s as its Commercial Director with Hilary Ansell joining next month from Gordon Ramsay Group as Marketing Director.

The appoinments certainly make a statement in terms of investing in people, as did Carluccio’s recent announcement that post Brexit Carluccio’s will pay for all EU staff’s Settled Status.

 

Related Article:  Alan Evans takes up permanent role with FEM

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