Fresh from product testing in the US and built from specific hotelier feedback (including Hampton by Hilton), Episentr has been praised as the first software of its kind. A platform that saves customers money every month through realising revenues that may otherwise have been lost due to the impact of neglected negative reviews.
Episentr puts your customers at the forefront of your business by managing and measuring your hotel’s reviews. Episentr enables all social media customer channels including Facebook, Twitter and Instagram to come together with complete visibility and control all in one place.
Episentr came back from the US product testing to officially launch at H&C EXPO held on 17th and 18th July at the Celtic Manor. It was a particularly fitting location in many ways to launch a new software solution for hoteliers. Not least that Episentr is a Welsh product, developed in Wales by Welsh software engineers.
Post event analysis prompted Leon James, Chief Technology Officer and co-founder of Episentr to reflect on the event saying:
“The team at Episentr wanted to meet and talk with hoteliers from all over the UK at H&C EXPO to open discussions to work together. We certainly achieved that objective. What we weren’t expecting was the level of interest from restaurateurs, caterers and universities.
“We have come away with a diary full of meetings to follow up on the discussions at H&C EXPO, which will keep us busy for months to come.
“One aspect of the event that worked for us was the social side, we attended the Chef Mentor Awards on the Tuesday evening. We found ourselves enjoying a night mixing effortlessly with key target customers and recognising many chefs for their dedication to mentoring others at the same time.
“We are very much looking forward to H&C EXPO 2019 and have confirmed our taking part. For us ‘working together’ seemed to be the theme of the event and that is how we like to do business.”
Here’s Leon James reflecting on the event in an interview at H&C EXPO
In a world where 85% of all guests check and compare online reviews before booking a hotel and almost 90% of online reviews are left unchecked and unmanaged, there is a huge opportunity for hoteliers to capitalise on this gap.