Local MP Julian Knight visited the newly-refurbished Ei Group headquarters in Solihull, West Midlands last week (16 February) to officially open the doors following significant improvements to the offices and communication facilities.
The extensive refurbishment saw a full upgrade of the Group’s Customer Contact Centre facilities and systems, with the purpose of improving the service the UK’s largest pub company provides to publicans across its estate.
The refurbishment features enhanced meeting and presentation areas as well as upgrades to IT hardware.
A programme of general building maintenance and repairs has also been undertaken including the installation of new air conditioning, furniture, kitchen and storage facilities, carpets, internal décor improvements and energy efficient LED lighting, contributing to a brighter, modern feel throughout.
Following the company rebrand last February, the colour scheme has been brought into line with the new corporate identity.
Chief Executive Officer Simon Townsend said: “Customer service is something we’re hugely passionate about and we always strive to offer exceptional and efficient service to all of our operators across the estate. Investing in improvements to the Customer Contact Centre will help us to continue to provide a consistent and high-quality service to all our publicans.
“Alongside this, our 1,000 plus employees, many of whom live within close proximity to the office, will benefit greatly from the refurbishment. Not only do the new offices look great, it will help improve efficiency and productivity across the business.
“Showing the new facilities to Julian, who had a full tour of the building, demonstrates how we continue to invest in the local community as a responsible employer, as well as our ongoing desire to improve the quality working environment for our hard-working teams.”
Julian Knight MP said: “I was very pleased to have the opportunity to see Ei Group’s new headquarters. The investment is yet another vote of confidence in our town, which has some of the most skilled people in the country and is a fantastic location to do business.
“Pubs are very important community institutions, and it was great to learn more about how Ei Group help thousands of entrepreneurs to build successful small businesses that enjoy all the advantages of big-business support.”