The Chester Hotel, a luxury independent hotel in the west end of Aberdeen has become the only property in the city to be awarded a four-star silver rating from the AA. The Chester Hotel, which previously held a four-star AA rating has been given the superior silver status by inspectors who recently visited the city hotel.
Inspectors were impressed by the way in which staff anticipated guest needs, their attention to detail and the overall quality of the customer experience.
The inspection report praised the hotel for the way in which it had improved the already high standards of service and hospitality, adding that the enhanced experience was responsible for triggering the silver status.
There was positive feedback too about the hotel’s culinary offer. The IX Restaurant, which has retained its two AA Rosettes following the inspection, was said to serve ‘enjoyable cuisine with integrity and genuine care’.
The AA’s hotel silver star status is defined as, ‘highly recommended hotels offering a superior level of quality within their star rating, high standards of hotel keeping, in particular, hospitality, service and cleanliness and an AA Rosette award for the quality of their food.’
The Chester Hotel general manager Stephen Gow says the four-star silver award underlined the hotel’s commitment to providing exceptional service to each and every guest. He adds, “This is a major milestone for The Chester Hotel, and recognises the hard work and focus of the entire team over the past 12 months.
“We will continue to review all areas of our service delivery, identifying how we can further improve and raise the bar on the overall customer experience. It will be our aim to not only retain our new grading, but to build on it.”
The Chester Hotel opened in 2014 following a £5 million refurbishment programme, offering 50 luxurious bedrooms and suites in the heart of Aberdeen’s fashionable west end.
Complementing The Chester Hotel’s sleek, stylish accommodation is the IX Restaurant, a fine dining establishment which continues to push culinary boundaries in the north east of Scotland both in the main restaurant and in modern private dining rooms.
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