Not every machine breakdown is business or service- critical. But sometimes it is. Whether it’s a VIP lunch, a large party to cater for, or just a normal day in the kitchen -no one wants customers going hungry because the oven is stone cold, or mountains of dirty crockery because the dishwasher’s packed up. And if there’s an immediate risk to people’s safety, you need someone there fast. That’s why it is important to consider having a good repair and reactive maintenance partner that you can rely on in an emergency, when your back is to the wall.
Here at TWO Services we respond in a way that keeps you in control and able to maintain service, using our rigorous ISO integrated management system. It helps ensure the right levels of control and prioritisation for every call out. Our nationwide service means our local teams are wherever you need them to be, coordinated from our HQ in Essex and operational centres in London and Leeds.
TWO Services engineers are highly qualified to ComCat 1, 2, 3 and 5, Gas Safe registered and continually trained by leading manufacturers like Lincat and Rational. Their vans are well stocked with parts for most leading makes of equipment meaning they can normally carry out repairs on the spot, without having to make extra visits. With deliveries every day from our suppliers, we’re never short of parts – so we can always get you up and running again as quickly as possible.
Where further action is needed, our engineers will do everything possible to ensure you have a temporary fix that will tide you over in the interim, keeping both staff and customers happy.
Occasionally there may be a reason why it’s not possible or even commercially viable to repair an appliance and a replacement is needed. In this case we can also source, supply and install appliances – from toasters through to microwave ovens, cooking ranges and refrigeration from a range of leading brands. Because we stay completely independent of any manufacturer, you’ll never have to worry about hidden agendas or vested interests. All we care about is making sure you get the option that’s best for you – the right make and model at a competitive price.
What’s more, if purchasing a new item is not convenient at the time – perhaps you’re waiting for finance, are about to move premises or are in temporary facilities, then you’ll need a short term solution. In this case we offer competitive equipment rental options, to bridge the gap.
However, the best way to avoid kitchen nightmares is, of course, to take pre-emptive action. Regular servicing will spot issues early before they become critical, minimising the chances of emergency call outs and problems arising from faulty components or unchecked wear and tear. Protect your investment with a flexible preventative maintenance contract and if you take out the ‘labour comprehensive’ option, then you’re also covered in the event of a reactive emergency.
Just speak to our friendly team to find out more about your options and then programme TWO Services into your speed dial!
Call 0800 22 44 33 or for more information click here
Read our full interview, Equipped for success, here