Zapper rolls out monthly waiter appreciation day to its 1,000 UK restaurants
Zapper, the mobile payment and marketing platform, has announced the launch of ‘Zapper Waiter Day’ – a celebratory day to be held on the last Friday of every month where all tips paid by customers through the app are matched by Zapper itself.
At Zapper participating restaurants, diners can pay for their meals and leave when they want through a simple scan of a QR code on the bill. The Zapper app includes the option to split the bill with friends, add a tip and rate their overall experience. Diners are encouraged to reward good service with the tipping emoticon on the app payment screen which, ingeniously, gets happier the higher you tip!
Gerry Hooper, CEO of Zapper UK“Zapper Waiter Day gives us the opportunity to say thank you to the waiters, each of whom are an integral part of our solution,” commented Gerry Hooper, CEO of Zapper UK. “While we support our restaurants and their front-of-house staff on a daily basis we felt it was important to hold a monthly waiter appreciation day and double Zapper tips.”
Zapper’s mobile technology has been designed not to interfere with restaurants front-of-house staff and customer interaction, particularly when ordering. The integration is an enhancement of the service, not a replacement and last month in September, there was a recorded 101% uplift in Zapper tips paid out compared to the launch in August!
Our solution fits in neatly at the end of the dining experience and gives more time back to the waiters, allowing them to focus on delivering excellent service. As a result, 70% of our restaurant partners are experiencing an average 10% uplift in tips, in general through Zapper, which has been growing steadily this year, with the average Zapper tip amount at £4.50.
Zapper already has hundreds of independent restaurants and chains using the system internationally. The Zapper app is available for Android, iOS and Windows Phone platforms.
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