The British Institute of Innkeeping (BII), the leading professional body for the licensed retail sector, has appointed Suzanne Smith as a Non-Executive Director.
Suzanne Smith is currently Head of Recruitment and People Development at Admiral Taverns, which she joined in 2010. Suzanne’s role at Admiral Taverns has seen her lead the transformation of the company’s licensee recruitment and training offer. She previously worked for the BII between 2004 and 2008 in Membership, focused on driving membership with the regional councils, as well as with the pub companies, to promote the BII to new entrants into the trade.
The Non-Executive Director’s role is to bring expertise and creative contribution through support of the BII trustees. The Non-Executive Director is engaged to offer strategic direction and oversight of the business, as well as connecting the business and board with networks of industry influencers and organisations as well as calculating risk and audits.
Suzanne commented on her appointment: “Through my new role as a Non-Executive Director, I hope to give something back to an organisation that helps so many in the industry. I aim to use my previous experience to target membership growth, help the membership package continue to evolve and also bring a refreshed approach to the organisation. From my time in this sector, I believe that in order to provide the best quality service to the individuals that the BII serves, it is important to actively listen to industry needs. From this, I hope to work with the other Non-Executive Directors and the BII board to continue to improve the service provided to all BII members.”
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