Conrad Hotels & Resorts knows today’s luxury traveler has come to expect more than simply great service – they expect offerings customised to meet their needs.
Additionally, consumers are using technology more than ever before: a survey released by Conrad shows nearly 75% of consumers use a smart phone, tablet or computer when booking elements of their travel.
With these insights in mind, Conrad has announced its next leap in intuitive, personalised service to accommodate the luxury traveller: Conrad Concierge. The first service-enabled technology to be completely integrated with hotel management systems across a brand’s portfolio, Conrad Concierge invites travellers to customise their accommodations through a mobile device across the more than 20 Conrad hotels and resorts.
Personal luxury at your fingertips
With Conrad Concierge, guests have the ability to customise the details of a hotel stay before, during and after each visit, using a smartphone or tablet.
The innovative mobile technology allows guests at Conrad locations worldwide to experience the smart luxury service that Conrad provides, with every guest’s stay as unique and individualised as they are. Whether choosing from three lines of bath amenities, a preferred pillow from the pillow menu, or pre-ordering dinner through room service, Conrad Concierge delivers on the brand’s promise of the Luxury of Being Yourself.
John Vanderslice, global head of luxury and lifestyle brands at Hilton Worldwide:
“Conrad guests represent a new generation of global travellers for whom life, business and pleasure seamlessly interact. Conrad Concierge allows for this interaction by putting the control in the hands of our guests. Whether it’s scheduling a wake-up call while you’re at a business dinner or booking a relaxing spa treatment, this new app offering allows for a seamless and intuitive experience.”
Smart Luxury at the Push of a Button
In a national survey of U.S. consumers, Conrad found that 77% of travellers value service when selecting a hotel. Moreover, nearly 70% of U.S. travellers prefer hotels that can customize their experience to reflect their personal desires and anticipate their needs.
Global travel expert and best selling author, Claire Newell commented:
“When it comes to hotels, younger, more affluent travellers don’t necessarily want to interact with the concierge. Conrad Hotels & Resorts understands the importance of meeting the needs of today’s smart luxury traveller, and Conrad Concierge helps by putting the entire hotel experience in the hands of their guests via the technology they are using most often.”
With a few simple clicks, users can manage a range of services including room service, transportation, local attractions, spa appointments, housekeeping requests, wakeup calls and more. The technology is available in 13 languages and is designed for Apple® and Android™ operating systems, so guests can access this personalised luxury via tablet or smartphone.
To download Conrad Concierge to any Apple or Android mobile device click here
Conrad Hotels & Resorts
CONRAD® HOTELS & RESORTS is Hilton Worldwide’s global luxury brand. By focusing on the individual, Conrad offers guests genuine and personalized experience and a world of style, service and connection. Each Conrad is a dynamic reflection of its city and culture, as well as a showcase for striking design and distinct surroundings. Across five continents, in the world’s gateway cities and most sought-after resort destinations, Conrad invites each guest to enjoy The Luxury Of Being Yourself®.
To learn more about Conrad Hotels & Resorts click here
Intelity
Intelity is the creator of the world’s first fully integrated enterprise platform including an interactive guest services interface, ICE (Interactive Customer Experience™), with a full, real-time back-end management tool that measures ROI and integrates with more than 30 hotel management systems. Since beginning operations in 2007, the hospitality solutions company has grown exponentially and become a pioneer in hospitality technology with the deployment of ICE across four continents serving almost 500 hotels worldwide, including all major brands and many significant independents.
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