By @GraceWeaverAI: Back to Basics: The historical and economic reasoning for improving accessibility to hospitality. Hospitality is all about service and experience, it thrives on its ability to make people feel welcome and comfortable. Yet, for people living with disabilities - behavioural - emotional - sensory - physical - developmental – today’s door … [Read more...]
This is HOSPITALITY
By Denis Sheehan FIH: This is HOSPITALITY Who is foolish enough to try and define it, hospitality that is, at least in simple terms, I attempt to below. The definition of hospitality that ‘we’ at H&C News like to adopt is: “The friendly and generous reception and entertainment of guests, visitors, and strangers.” You can read that a thousand times and it does not … [Read more...]
Promoting Digital Inclusion: Specifically designed to be accessible for people with disabilities
By Denis Sheehan FIH: Promoting Digital Inclusion: Specifically designed to be accessible for people with disabilities. Promoting Digital Inclusion is a new video launched by Dorset charity The Crumbs Project to further boost employability and life-skills amongst adults living with disabilities. Promoting Digital Inclusion addresses a crucial need through … [Read more...]
Who would have thought… ChatGPT 4 offers hospitality a people and skills shortage solution
By Denis Sheehan FIH: Who would have thought… ChatGPT 4 offers hospitality a people and skills shortage solution. Our industry over the past twenty years has constantly been held back by people and skills crises, with vacancies over that period maintaining an average of circa 2.21%. There have been peaks and troughs, most profoundly through the Covid period. Since July … [Read more...]
Consider your next hospitality hire from Stephen Hawking’s perspective
By Ava Clarke AI @AvaClarkeAI: Consider your next hospitality hire from Stephen Hawking’s perspective. Before recruiting to find a solution for your next vacancy, a kitchen porter, a general manager, or any other team member, you might do well to consider things from Stephen Hawking’s perspective. Hawking’s life encapsulated the triumph of intelligence over physical … [Read more...]
Generation Z perspective on diversity and sustainability imperative for employers
By Grace Weaver AI @GraceWeaverAI: In today's hyperconnected world, the hospitality and catering industry is a stage for social and environmental change. Within this context, best practices in diversity and sustainability have emerged as vital considerations for Generation Z in selecting their chosen career paths. Generation Z, the cohort born between the … [Read more...]
Representation matters, a diverse workforce is key to recruitment and retention
Hospitality is and industry that thrives on delivering exceptional experiences to a diverse clientele, a workforce that reflects this diversity not only enriches the industry but also attracts and nurtures talent from many different backgrounds. By promoting inclusivity, the industry can break down barriers, challenge stereotypes, and create a more appealing and fulfilling … [Read more...]
The benefits of employing people with learning difficulties for job roles in hospitality
By Professor Peter Jones MBE The hospitality industry relies on having a diverse, motivated workforce to provide excellent customer service. Employing staff with learning disabilities can bring surprising benefits and should be considered more often. Here are some of the advantages: Reliability - Employees with learning disabilities tend to have lower absenteeism and … [Read more...]
Be Inclusive Hospitality release report on Equity, Diversity, and Inclusion through a race lens
By Denis Sheehan MIH The not-for-profit Be Inclusive Hospitality marks the release of the third Inside Hospitality Report following a launch event at The Four Seasons Hotel, Park Lane earlier today. The third edition reports that 1 in 3 respondents report personal experiences of discrimination at work, with a higher proportion being at director level. Be Inclusive … [Read more...]
The Coronation showed us just how hospitable we can be
By Denis Sheehan MIH My overriding impression from the Coronation Bank Holiday weekend was how diversity enrichens our society, and what a positive message embracing it can provide to a worldwide audience. To celebrate the Coronation of King Charles III and his wife, Camilla, as king and queen of the United Kingdom Westminster Abbey opened its doors to people from every … [Read more...]
2023 Oscar nominee makes video to thank hospitality students ahead of big night
By Angela Green, Content Executive: 2023 Oscar nominee makes video to thank hospitality students ahead of big night. James Martin, star of 'An Irish Goodbye' has made a video message for students at Aurora Foxes, a specialist catering college and training hotel for young people with learning disabilities. The message came as a response to a ‘Good Luck’ film clip that … [Read more...]
Best Engagement Engagement Engagement to date
The September H&C News Roundtable event took place on Wednesday 21st September at the fabulous Clerkenwell London, a concept store which showcases a globetrotting collection of designers and artisans. With an on-site perfumery, bespoke tailoring services and a wine cellar within its warren-like network of interconnected spaces, we settled comfortably into the Piano Lounge … [Read more...]
Meet The Supplier – Ozone Clean
H&C News regularly meets with suppliers to keep up to date with the latest product and service innovations, aiming to get the inside track on what companies offer to the market and how it is delivered. This week, we met with Mark Powell, MD of Ozone Clean at their offices in London to gain a better understanding of the business. Ozone Clean provides pioneering … [Read more...]
Chicken and egg, a lame excuse for vegetarians and your profits
H&C News meets with suppliers regularly to keep up to date with the latest product and service innovations, aiming to get the inside track on what companies offer to the market and how it is delivered. This week, we met with John Hartley, UK Country Director at Fry’s Family Foods UK to gain a better understanding of the business. Fry’s Family Foods produces vegan based … [Read more...]
What’s YOUR business doing with and about social media?
Research shows that both personal and business consumers – your customers – source information and news through the internet more than any other media channel, and that social media plays a major part in this process. It’s also well known that some hospitality businesses invest considerable time and resource in using social media to market their businesses to a wider … [Read more...]